Hampton Inn & Suites Ephrata - Mountain Springs

Excellent hotel, very clean and great service. Breakfast was very smooth and easy to prepare. The pool was good but small for adults.

Now, I can't rate this property on the rooms as I didn't actually stay here. I *can* give my impressions and can review the breakfast, which I was invited out this morning to try. I went this morning to try the breakfast at the Hampton Inn Mountain Springs in Ephrata. It's located at 380 E Main St, Ephrata, PA 17522. If you have family or friends coming to the area, it seems like a nice place to stay. They have a cozy breakfast area, right next to the check in area. They have most of the items that you would expect: eggs, cereal, fruit, and waffles. Each month, they have a different waffle! Last month's was churro, this month's were cinnamon and vanilla. They do Red Velvet and chocolate in February. Fun! I also liked that they had different toppings that you can add to waffles and oatmeal. The sausage was good and had honey in it. All of the staff that we encountered were very polite and friendly. That always makes any experience just a little bit better. In fact, a staff person actually took my plate and trash for me! Even though I was only there for a short time, I could tell that this place has a very friendly and attentive staff. The hotel itself was very clean and all decorated for the holidays. There was even Christmas music playing lightly in the background.

The first time we stayed here in 2024, it was fabulous. Excellent service, clean, amazing view from our room, and our kids love the pool. The second time in 2025 was not as great. My biggest problem was that they gave us the wrong room. We booked a King with a pullout so that our family of 5 could all fit. When we arrived they tried to put us in a room with just a King. I'm not sure where the check-in host thought we were all going to sleep, but he offered no solution as all the other Kings with pullouts were booked. I finally suggested a room with 2 Queens which was definitely not as comfortable, had a view of a wall, and was right next to the elevator which we could hear running all night. Our shower (which was an Accessible version) did absolutely nothing to stop the water from going everywhere on the floor. And to top it off, our toilet overflowed. I would normally take these issues directly to the hotel but couldn't find a way to do so. I'll still give 4 stars because the majority of the staff was lovely, we've had a great experience before, and if we had been given the right room, I think it would have been awesome again.

The best hotel we stayed in so far. Breakfast was great. Hot and cold options. 24 hour tea or coffee bar. Excellent lobby area.

Beds were super comfy, showers were hot and well pressurized, breakfast was delicious. The kids had the pool to themselves, Applebee's is a short walk away. Staff were so kind!! We almost didn't want to leave.

Love this property! It never disappoints. It is “Lancaster County” clean - yes, Lanc Co is known for the BEST hotel cleaners! All staff were welcoming and friendly. The rooms were roomy and had the latest tech with easy charging for multiple devices with various connectors. The gym was adequate but could use a few more mirrors, especially by the free weights.

Pretty nice stay. Friendly staff and very clean. The HVAC system was a bit noisy but otherwise a very pleasant stay.

Rooms were clean. Easy location to access off of Rt 222. Small parking area. Don't think you could park a big rig here.